General Information
Position:
Technical
Customer Support
Languages Required:
Hebrew & Arabic (Hebrew essential, Arabic desirable)
Location: onsite -
Sandyford, D18
Contract
: Full-time role 40 hours per week
Work Hours
: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).
** Kindly be informed that s
ponsorship is not available for this position
. A valid Full-time work permit is mandatory for us to proceed with your application.
Duties and Responsibilities
* Develop deep knowledge within a complex product group.
* Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.
* Own tasks end-to-end until they are assigned to specialist.
* Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
* Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
* Partner with product support group specialists to determine solutions to advertising bugs and product confusion
* Facilitate a high-end customer experience related to support for advertising bugs
* Mentor team members and own product support areas.
Professional Skills
* Excellent oral and written communication skills required.
* Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
* Aptitude to support sophisticated products.
* Ability to overcome a product learning curve.
* Ability to think critically and problem seek.
* Ability to work in teams.
* Bachelor's Degree
* Minimum of 1 year of experience Customer Service/Call Centre
* Proficient with using computers
Basic Qualifications
* Language(s) Required
::
English, Hebrew & Arabic
( Fluency in English & Hebrew is essential. Proficiency in Arabic is desirable)
* As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.