IT Support Engineer (12-Month Contract) An opportunity has arisen for an experienced IT Support Engineer to join a dynamic team on a 12-month contract.
Location: Fully onsite in the Kilkenny - Carlow region.
Key Responsibilities IT Service Management Act as a technical lead for IT service delivery and support.
Build and configure servers, desktops, and laptops to company standard builds.
Deploy software and standard builds to client devices.
Implement disaster recovery solutions and conduct regular DR testing.
Apply security patching across the IT estate and produce compliance reports.
Manage physical infrastructure to ensure secure and compliant services.
Monitor backups for critical systems and data.
Produce reports on support performance in line with SLAs.
Perform and document system health checks.
Maintain system architecture documentation and asset inventories.
Assist with Active Directory administration and group policy management.
Troubleshoot technical issues, conduct diagnostics, and provide technical assistance.
Incident, Change Release Management Register and manage all user support calls in the call management system.
Provide 1st, 2nd line support for infrastructure services.
Process incidents, service requests, and change requests in line with ITIL processes.
Collaborate with stakeholders and participate in major incident resolution.
Execute release requests and support go-live activities.
Liaise with external service providers for incident, change, and release management.
Ensure accurate and timely updates to service desk tickets.
Project Support Participate in IT infrastructure support for business projects.
Understand business requirements and ensure solutions align with objectives.
Scope project timelines and deliverables.
Coordinate vendors and internal teams to deliver successful implementations.
Ensure documentation is updated and stored centrally.
Knowledge, Problem, Capacity Availability Management Drive continuous improvement and innovation.
Support handover of new services to the infrastructure team.
Identify and resolve recurring incidents.
Contribute to capacity and availability planning.
Vendor Purchasing Management Manage requisitions and invoices for IT infrastructure spend.
Maintain supplier contract database and vendor management records.
Develop and maintain strong vendor relationships to ensure high service levels.
Support annual negotiations for IT service contracts.
Additional Information Working hours may flex to meet business requirements.
Participation in out-of-hours support roster is required.
Deliver all work in compliance with corporate standards, including project management, quality assurance, health and safety, and IT service delivery methodologies.
Provide high-quality support to the user community and collaborate with other departments.