We are seeking an experienced Operations Manager to oversee the day-to-day performance of 7 cafes across Ireland.This role is hands-on and people-focused, combining strong leadership, operational excellence, and commercial thinking.The ideal candidate understands the cafe market, uses data to drive decisions, controls costs effectively, and grows sales through creative and innovative initiatives.Key ResponsibilitiesPeople & LeadershipLead, coach, and develop Cafe Managers and teams across all locationsBuild a strong service culture focused on consistency, quality, and guest experienceSupport recruitment, onboarding, training, and performance managementFoster high engagement, accountability, and retention within teamsOperations ExcellenceEnsure all cafes operate to brand, quality, food safety, and health & safety standardsMaintain exceptional attention to detail across service, food, cleanliness, and presentationConduct regular site visits, audits, and performance reviewsImplement and improve standard operating procedures (SOPs)Customer ExperienceDeep understanding of customer expectations in the cafe marketUse customer feedback, reviews, and insights to continuously improve the offerEnsure consistency of experience across all locations while allowing local personalityCommercial & Financial ManagementStrong grasp of operational data and analytics (sales, labour, margins, KPIs)Manage and control costs including labour, food, waste, and overheadsDrive sales growth through upselling, menu optimisation, local marketing, and innovationWork closely with senior leadership on budgeting, forecasting, and reportingInnovation & GrowthIdentify opportunities to increase revenue through creative and innovative ideasSupport new product launches, promotions, and operational improvementsStay informed on cafe and hospitality trends in the Irish marketSkills & ExperienceProven experience in a multi-site cafe, restaurant, or hospitality operations roleExcellent people skills with a collaborative and motivating leadership styleStrong attention to detail and operational disciplineConfident with data analytics, reporting, and performance metricsCommercial mindset with the ability to balance cost control and sales growthFull driving licence and willingness to travel between locationsWhat We OfferOpportunity to play a key leadership role in a growing cafe groupCompetitive salary and performance-based incentivesAutonomy to make an impact and drive innovationSupportive, people-first company culture