Cairn has an exciting opportunity for a Business Applications and Data Support Analyst to join our IT Operations team in Dublin. This role involves providing application and technical support primarily on the Microsoft Dynamics platform (CRM and Business Central) along with maintaining data integrity between various business systems and assisting users with business application related issues.
Key Responsibilities:
* Provide end user technical support for Microsoft Dynamics 265 CRM, Microsoft Business Central and SharePoint applications.
* Provide customisation of views, tiles, ribbons, and profiles within Microsoft Business Central
* Perform data validation and data migration tasks to ensure data accuracy and integrity between applications
* Under change management perform bulk data updates across selected business systems
* Understand Business Applications from a business process and transactions perspective.
* Document and maintain business application support procedures and best practices.
* Assist in the development and delivery of training programs and documentation for end-users on various applications.
* Troubleshoot and resolve application-related issues in a timely manner.
* Collaborate with other business users and IT team members to implement and maintain application solutions.
* Work with business users and our development partners to prioritise user stories and opportunities for business optimisation and improvements.
* Assist business users when it comes to UAT preparation for upcoming releases.
* Monitor business application usage and performance and provide recommendations for improvements.
* Ensure compliance with data security and privacy policies.
* Work with business stakeholders and development partners on product roadmaps
The Candidate:
* Bachelor's degree in Information Technology, Computer Science, or a related field.
* Minimum of 3 years of experience in application and data support roles
* Proven experience with the following business applications: Microsoft Dynamics 365, Microsoft Business Central, and SharePoint.
* Strong knowledge of data validation and data migration processes.
* Experience in providing training support on applications.
* Excellent problem-solving and troubleshooting skills.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Relevant certifications in Microsoft applications are a plus
Working with Cairn:
At Cairn, we believe it is essential that our employees feel valued and appreciated. We therefore offer above industry average remuneration packages with a comprehensive benefits portfolio that's ready to support you for whatever life brings.
We are delighted to offer a suite of benefits when you join Cairn which include:
* Competitive salary
* Performance related bonus
* Pension scheme with matching contributions
* Full health insurance with Irish Life health
* Annual salary review
* Continuous Professional development (CPD) programme & funding
* Paid maternity & paternity leave
* Free Cairn annual leave days
* Life assurance
* Income protection
* Employee Assistance Programme with VHI
* Tax saver - travel and bike to work
* Culture Committee
* Talent Development Programmes
* Approved Profit Sharing Scheme (APSS)
The Cairn purpose is to build sustainable communities where people can thrive.
At Cairn, it's not what we build, it's why we build. It's about putting down a marker that will stand for generations to come. Creating new communities of connection and belonging for an Ireland where people can thrive. Reshaping, redefining, reinvigorating our place in the world. Building for people, progress, and potential.
Because when Cairn build, it's Built For Good.