ICT Officer New
A leading not-for-profit organisation is seeking an ICT Officer to join their dedicated team in Galway City and County.
The ICT Officer will ensure the smooth operation of the organisation's IT infrastructure, deliver technical support to staff and service users, and conduct IT skills training sessions.
Responsibilities:
* Provide hardware and software support for desktops, laptops, printers, mobile devices, routers, and firewalls.
* Deliver technical assistance via a helpdesk system to staff and service users.
* Conduct IT skills training sessions for staff and service users.
* Perform network administration in a Microsoft Windows Server and Citrix VMware environment.
* Manage user accounts and email services through Microsoft Exchange and Office 365.
* Monitor and maintain system integrity and security using antivirus and anti-spyware tools.
* Administer and monitor data backups (onsite and offsite).
* Assist with new user setups, desk moves, and cabling tasks.
* Oversee telecommunications systems administration and software license compliance.
* Liaise with vendors and service providers to source IT solutions ensuring best value.
* Support the development of management information systems through software utilities.
* Maintain IT documentation and advise on new technologies and improvements.
* Lead IT projects and provide cover for the ICT Manager when required.
Requirements:
* Earned degree in IT, Information Systems, Computer Science, or a related field.
* Minimum 2 years' experience in an IT operational environment.
* Proficiency with Microsoft Windows 10, Office 2016, Office 365, Windows Server, and Exchange.
* Strong understanding of desktop hardware, software, and networking technologies.
* Experience with switches, hubs, wireless access points, and structured cabling.
* Full driver's license with access to own transport.
* Excellent problem-solving skills and ability to communicate technical issues to non-technical staff.
Benefits:
* Opportunity to work in a dynamic not-for-profit organisation.
* Professional development opportunities.