Overview
Retail GTM Senior Manager, EMEA at ServiceNow. Reports to global Retail & Hospitality GTM leadership and collaborates with industry teams to adapt ServiceNow Retail solutions for the EMEA retail market.
Responsibilities
* Customer-Focused Pipeline Development: Educate executives and senior leaders on ServiceNow; partner with account teams to advance the customer pipeline by infusing industry expertise into account strategy.
* Sales-Oriented Pipeline Progression: Advance the pipeline by infusing industry expertise into account strategy, build relationships with key buying center executives, and help shorten deal lifecycles by highlighting business value and differentiators.
* Partner Development & Execution: Lead priorities with select top partners to support industry leadership positioning, enablement, and customer development, accelerating customer-focused pipeline priorities.
* Analyze, Drive & Report on The Business: Analyze global retail trends, opportunities, needs, KPI impact, and movement against goals, using data to influence and drive results and reinforce high-yield actions.
* Industry Strategy & Team Leadership Development: Develop integrated sector/geo strategy, including goals and investments, and partner with product/marketing/sales enablement to align strategies; manage time across top opportunities and collaborate with product on retail solutions for future development and investments.
All with a keen eye for driving impact in Retail. The leader should be able to devise a multi-year strategy for penetrating the EMEA retail market while updating reports on opportunities and key pursuits. Travel 25-50% may be required.
Qualifications
* Experience in leveraging or integrating AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or similar).
* 12+ years of sales & sales management experience in the disputes and payments space with proven success in guiding strategy, operations and day-to-day functions.
* Strong knowledge of the payments space; ability to collaborate with internal/external teams for successful integrations; knowledge of chargebacks and issuer management.
* Proven pipeline management with a consultative sales approach; track record of YoY growth in payments & disputes.
* Ability to develop trusted advisor relationships with customers and sales organizations; influence senior leaders and multiple teams on strategy and engagement.
* Excellent written, presentation, and verbal communication; ability to produce thought leadership content for an international audience.
* Resourceful, self-motivated, and able to prioritize in a dynamic, high-growth environment; agile in a matrix organization.
* Business application software product marketing, sales or delivery experience preferred.
* Superior organizational skills; ability to travel 25-50%.
* Bachelor’s and/or Master’s degree or equivalent experience in business, finance, technology or related fields.
Equal Opportunity and Accommodations
Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Accommodations available; contact globaltalentss@servicenow.com.
Additional Information
Work Personas: flexible, remote, or in-office. Eligibility may be checked via distance to the nearest ServiceNow office. Export Control: positions may require export control approvals.
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