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The Rose Hotel is a 4 star hotel located in Tralee, Co Kerry. We have 161 bedrooms, 2 restaurants, 2 bars, 4 meeting rooms, function room, gym and spa.
The Rose Hotel Tralee, has an excellent opportunity for a customer focused, friendly and energetic person to join our Front Office Team as a Hotel Receptionist.
This is a full time role, with the successful candidate required to work shifts including early, late, mid shifts, weekends and public holidays.
Main duties of the role to include:
* Checking in and out guests in a friendly and timely manner.
* To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations.
* To attend training as required
* To respond to any telephone or email reservation enquiries
* To follow procedures in relation to opening/closing duties
* To have a good knowledge of the local area and attractions, so that you can answer any guest queries.
* To be a team player, therefore to be flexible in your role and assist other departments if necessary
* To carry out any other duties which you may be asked of my management
Qualifications for the role include:
* Must have at least 1 years hotel reception experience in a medium/large hotel
* To have a working knowledge of Guestline is a distinct advantage or must have working knowledge of similar front office system
* Be proficient in Microsoft office
* Have experience in cash handling
* Be very focused on upselling and cross selling within the hotel
* Must be able to take initiative
* Must have a keen eye for detail
* To be able to work in a fast paced, busy office environment
* To possess excellent telephone and email communication skills
* To have excellent written and spoken English
* To enjoy working as part of a team
* To be passionate about customer care
* Must be able to work shift work including weekends and public holidays
Benefits of working in The Rose Hotel:
* Full time employment as the hotel is open all year round
* Provided with uniform
* Provided with training in the role
* Free carparking
* Free tea/coffee
* Access to the hotel gym
* Bike to Work Scheme
* Employee Assistance Program available for staff
* Training provided on the job
Note: We are unable to apply for a work permit for this role at the present time.
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