Job Description:
As a Senior Retail Manager, you will be responsible for overseeing the efficient operation of fresh food departments in our stores. Your primary objective is to provide exceptional customer service and maintain a high-quality fresh food offering.
Key Responsibilities:
* Manage and delegate workload effectively to ensure smooth operations
* Develop and implement sales strategies to achieve targets related to gross profit margin, net margin, waste, and other KPIs
* Control stock levels and overheads within agreed budgets
* Foster strong working relationships among team members
* Hold regular meetings with the team to communicate progress and results
* Manage employee performance through feedback, recognition, and encouragement
* Deal with customer queries efficiently and professionally
Requirements:
To succeed in this role, you should possess:
* 2 years' experience in a retail environment, preferably in a management or supervisory capacity
* Excellent communication and leadership skills
* Able to work effectively under pressure and meet deadlines
* Passion for delivering exceptional customer experiences
* Strong analytical and problem-solving skills
Benefits:
This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
Work Environment:
You will be working in a fast-paced retail environment with a dynamic team of professionals.