Enterprise Customer Success Manager
Hybrid / Flexible Working
Full-Time | Permanent
Competitive Salary + Bonus + Excellent Benefits
We are partnering with an innovative global SaaS organisation to recruit an experienced Enterprise Customer Success Manager to join their growing team.
As an Enterprise Customer Success Manager, you will manage a portfolio of key enterprise accounts, acting as a trusted advisor to customers while working closely with internal teams to maximize customer value, retention, and growth opportunities.
Key Responsibilities
Build strong relationships with senior customer stakeholders and become a trusted strategic partner
Drive customer adoption and engagement across the platform
Identify opportunities for account growth and generate leads for the sales team
Understand customer business challenges and align solutions to desired business outcomes
Deliver customer training and onboarding support to ensure successful platform adoption
Conduct regular business reviews to demonstrate ROI and positive customer outcomes
Collaborate with sales, onboarding, project management, and support teams to deliver an exceptional customer experience
Manage and elevate customer issues where required, ensuring timely resolution
Maintain accurate records of customer interactions using internal systems and CRM tools
Support customer retention initiatives and contribute to high CSAT and NPS performance
Skills & Experience
3+ years’ experience in Customer Success, Account Management, Strategic Account Management, or SaaS Sales at enterprise level is essential
Strong experience managing enterprise-level customer relationships within a B2B technology environment
Excellent stakeholder management and communication skills
Commercially aware with the ability to identify growth opportunities within accounts
Ability to understand technical products and explain solutions clearly to customers
Experience using Salesforce, ChurnZero, or similar CRM/customer success platforms
Strong problem-solving and organisational skills
Bachelor’s degree preferred, though equivalent experience will also be considered
What’s on Offer?
Competitive salary with performance-related bonus
Flexible and hybrid working options
Comprehensive healthcare/medical insurance
Ongoing learning and development support
Inclusive and collaborative company culture
Career progression opportunities within a growing global business
This is a fixed term contract role covering a maternity leave contract, immediate start prefferable.
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