Office Administrator with Reception Duties - Coleraine - Permanent.Join a fast-paced team as an Office Administrator, where your communication skills and professionalism will make a real impact. Apply now to express interest in this role!In this key front-facing role, you will be the first point of contact for visitors and callers, delivering a warm and efficient reception experience. You’ll manage incoming calls through the company’s automatic call handling system, handling approximately 75 direct switchboard calls per day as well as overflow calls from internal staff. This is an excellent opportunity for someone with strong communication skills and a commitment to providing high-quality customer service.About the role:£12.50 - £13.00 per hour (Depending On Experience).Monday to Friday.8:30 am to 5:00 pm.No weekends.
Responsibilities
* Provide general administrative support to Directors, Managers, and Finance staff across the TBF Thompson Group.
* Send hard copy invoices, overdue letters, and related correspondence.
* Prepare and distribute machine certificates; issue customer reminders on a weekly or monthly basis.
* Run monthly manufacturer reports (e.g. DAF Trucks Ltd Max Discount Scheme), analyse voucher redemptions, and apply customer credits accordingly.
* Update internal schedules and databases using Microsoft Dynamics (D365).
* Maintain equipment and customer registers using Excel.
* Support company social media activity (Facebook, LinkedIn) once fully familiar with business operations and structure.
* Carry out additional administrative tasks as required.
Skills and Qualifications
* A minimum of six months’ recent experience handling telephone calls, ideally in a customer-facing environment, with strong verbal and written communication skills.
* Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with social media platforms is an advantage.
* Strong administrative skills, with a focus on accuracy and attention to detail.
* Ability to multi-task.
Further Information
29 days of annual leave (including statutory holidays).Life cover automatically provided.Enrolment in a workplace pension scheme.Permanent role.
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