Job Title: Fraud Specialist Job Description Join our dynamic operations team as a Fraud Specialist, where you will utilise a diverse toolkit of data analysis, internal and open-source tools, and investigative work to combat payments fraud.
You will play a crucial role in protecting users and business partners by resolving live-time tickets directly with end users.
Responsibilities Become an expert in the adversarial ecosystem within our payment products and remain updated on the latest product fraud trends.
Analyse large datasets to identify meaningful signals and patterns that correlate with fraud and abuse.
Utilise in-house tools to label images, signals, and payments based on existing protocols.
Make informed decisions on difficult cases and provide relevant feedback to enhance the specificity of review protocols.
Identify new fraud trends and adversarial behaviours; collaborate with our business process team to improve fraud detection capabilities.
Partner with team members to refine processes and tools of the team's labeling interface.
Essential Skills BS or equivalent work experience in fields such as Computer Science, Information Systems, Intelligence Studies, Cybersecurity, Mathematics, Statistics, Business Administration, Criminal Justice, or Accounting.
3+ years of work experience in online fraud investigations, trust and safety, and/or cybersecurity.
experience in data review and/or ML labeling.
Ability to manipulate raw datasets in Excel and interpret data from charts, graphs, and other analytical visualisations.
experience mitigating time-sensitive escalations.
Additional Skills