Posted: 16 June
The role
About The Role
At Panda, Ireland’s largest waste management business, you will coordinate the timely collection, transport, and disposal of waste to ensure efficient operations and high levels of customer satisfaction. You’ll be part of a supportive, close‑knit team that values strong working relationships and looks out for one another.
Responsibility overview
Reports to: Line Manager
Responsible for: Coordinating the timely collection, transport, and disposal of waste to ensure efficient operations and high levels of customer satisfaction
Liaison with: All departments
Key Accountabilities
Route Planning & Optimisation – plan, assign, and adjust daily waste collection routes to maximise efficiency using route optimisation software, considering traffic, weather, and collection schedules
Scheduling – create and manage collection schedules for residential and commercial customers; ensure all regular and special service requests are scheduled accurately and adjust for holidays, breakdowns, or emergency situations
Communication with Drivers – maintain ongoing communication with drivers to ensure timely collections, provide clear instructions on routes, customer requirements and potential hazards, and manage real‑time updates
Customer support – act as a key point of contact for customer queries and service issues, resolve complaints, missed collections and service requests, and inform customers of delays, route changes or rescheduled services
Fleet Monitoring & Tracking – monitor vehicle locations using GPS and tracking systems; track driver performance, fuel usage and route compliance
Problem Solving – respond quickly to breakdowns, missed pickups, accidents or traffic delays, re‑assign resources or amend routes during emergencies or adverse weather
Compliance & Safety – ensure operations comply with all relevant waste management and environmental regulations, promote and enforce safety standards and best practices, and record and report incidents, accidents or safety issues
Data Entry & Record Keeping – maintain accurate records of routes, collections, fuel usage, maintenance and driver hours; support internal reporting, invoicing and compliance requirements
Coordination with Operations & Maintenance – work closely with operations and maintenance teams to schedule repairs and servicing and ensure vehicles are road‑worthy and properly equipped before dispatch
Waste Volume & Load Management – monitor vehicle loads to ensure weight limits are not exceeded and coordinate deliveries with transfer stations, landfills and recycling facilities
Team Collaboration – work with sales and customer service teams to meet customer service commitments, and liaise with recycling and hazardous waste teams to ensure correct handling of waste streams
Technology Use – operate dispatch systems, GPS tracking tools and communication platforms; support drivers in using in‑cab technology and mobile applications
Additional Duties
Attend meetings as required
Demonstrate commitment to Panda’s values in all aspects of the role
Act as a positive ambassador for the business
Accept that your job description is a guide only and remain open to other reasonable duties as determined by management
Benefits
Competitive salary
Permanent, full‑time position
20 days annual leave
Opportunities for career progression within Panda
Training and development support
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
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