The Senior Operations Manager will be responsible for the day-to-day management of the hotel's operations.
Key Responsibilities:
* Hotel Operations:
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o Manage the overall operation of the hotel, ensuring that all departments are working efficiently and effectively.
o Evaluate and improve operational processes to increase efficiency and reduce costs.
* Leadership and Management:
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o Lead and manage a team of department heads, ensuring they have the necessary resources and support to carry out their duties.
o Mentor and develop staff members, providing training and development opportunities to enhance their skills and knowledge.
* Financial Management:
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o Develop and manage budgets, forecasts, and financial reports to ensure the hotel is operating within its financial targets.
o Monitor and control expenses, identifying areas for cost reduction and implementing measures to minimize waste.
* Sales and Marketing:
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o Collaborate with the Sales Team to develop and implement sales strategies to drive revenue growth.
o Work closely with the Revenue Manager to optimize room yield and maximize revenue from F&B outlets.
* Quality and Service Standards:
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o Ensure that the hotel maintains high standards of quality and service, meeting or exceeding customer expectations.
o Conduct regular audits and inspections to identify areas for improvement and implement corrective actions as needed.
* Health and Safety:
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o Ensure compliance with health and safety regulations, maintaining a safe working environment for employees and guests alike.
o Identify potential risks and implement controls to mitigate them.
* Reporting and Analysis:
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o Prepare and present regular reports on key performance indicators, highlighting successes and areas for improvement.
o Analyze data to identify trends and insights, making recommendations for process improvements and cost savings.
Our ideal candidate will possess excellent leadership and management skills, with a proven track record in hotel operations and financial management. They will be able to motivate and inspire a team, driving them to achieve exceptional results while maintaining a positive work culture. If you are a driven and ambitious professional looking for a new challenge, we encourage you to apply.