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## **Job Description****Benefits:*** Competitive Salary* Starting twenty-two holidays* Medical refund scheme* Enhanced statutory sick pay* 1.5% employer matched Pension scheme* Enhanced Maternity and Paternity benefits* Access to Hubex benefits and discounts platform* Life Assurance x2 basic salary* Employee Assistance Programme* Opportunities for career advancement and professional development* Voluntary flu vaccination voucher* Bike to Work Scheme**Key Responsibilities:*** Be aware of daily requirements and complete workload in a timely manner.
* No Key Report – Highlighting stolen keys / Putting issues on Fleet Sheet* Flat battery checks* Assigning Tyre jobs to Tyre Companies* Managing the on-street sheet – Assigning jobs to Angels / Regions / External suppliers etc* Checking communication groups to open / close cars / fuel cards etc.
* Moving bookings for unavailable cars* Making sure fleet bookings are on for the appropriate time / extended if necessary.
* Managing Clamps, paying clamps, assigning to Angels, re-charging customers, moving bookings, dealing with customer queries* Managing internal alerts to spot potential fuel card fraud* Assisting call centre with escalations* Managing spare keys / logbooks* Working in conjunction with the on street team to resolve issues remotely where possible reducing vehicle down-time.
* Update manager on progress preparing weekly activity reports* Manage various administrative support functions for the GoCar team* Fuel Cards Management to include below* Keeping the Master File up to date* Cancelling stolen / lost cards* Getting new cards put into cards and updating them* Checking the transaction reports for anything suspicious* Checking the decline report for stolen cards* Keeping proper stock of cards* Adhere to all company policies, procedures, and safety guidelines.
Responsible for own health and safety and that of other work colleagues.
* Ad hoc duties as directed by Management.
**Your Skills:*** Previous experience in the automotive/ operations/administration industry* Team player with excellent customer service, IT skills including Microsoft Excel and Word* Excellent organisational and interpersonal skills* Ability to work on own initiative.
* Good communications skills - both written and verbal* Full Clean driving licence**\*\*Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons \*\***EMG2**Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
*"We help to change the way you move"* is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than ******* vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at:
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