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## **Job Description****Benefits:*** Competitive Salary* Starting twenty-two holidays* Medical refund scheme* Enhanced statutory sick pay* 1.5% employer matched Pension scheme* Enhanced Maternity and Paternity benefits* Access to Hubex benefits and discounts platform* Life Assurance x2 basic salary* Employee Assistance Programme* Opportunities for career advancement and professional development* Voluntary flu vaccination voucher* Bike to Work Scheme**Key Responsibilities:*** Be aware of daily requirements and complete workload in a timely manner.
* No Key Report – Highlighting stolen keys / Putting issues on Fleet Sheet* Flat battery checks* Assigning Tyre jobs to Tyre Companies* Managing the on-street sheet – Assigning jobs to Angels / Regions / External suppliers etc* Checking communication groups to open / close cars / fuel cards etc.
* Moving bookings for unavailable cars* Making sure fleet bookings are on for the appropriate time / extended if necessary.
* Managing Clamps, paying clamps, assigning to Angels, re-charging customers, moving bookings, dealing with customer queries* Managing internal alerts to spot potential fuel card fraud* Assisting call centre with escalations* Managing spare keys / logbooks* Working in conjunction with the on street team to resolve issues remotely where possible reducing vehicle down-time.
* Update manager on progress preparing weekly activity reports* Manage various administrative support functions for the GoCar team* Fuel Cards Management to include below* Keeping the Master File up to date* Cancelling stolen / lost cards* Getting new cards put into cards and updating them* Checking the transaction reports for anything suspicious* Checking the decline report for stolen cards* Keeping proper stock of cards* Adhere to all company policies, procedures, and safety guidelines.
Responsible for own health and safety and that of other work colleagues.
* Ad hoc duties as directed by Management.
**Your Skills:*** Previous experience in the automotive/ operations/administration industry* Team player with excellent customer service, IT skills including Microsoft Excel and Word* Excellent organisational and interpersonal skills* Ability to work on own initiative.
* Good communications skills - both written and verbal* Full Clean driving licence**\*\*Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons \*\***EMG2**Europcar Mobility Group**Europcar Mobility Group es un actor global de la movilidad, con 75 años de experiencia en servicios de movilidad y una posición de liderazgo en Europa.
«Ayudamos a cambiar la forma en la que te mueves» es la frase que nos define y que nos une.Ofrecemos a particulares y empresas una amplia gama de servicios de alquiler de coches y furgonetas, ya sea por unas horas, unos días, una semana, un mes o más, a demanda o por suscripción, apoyándonos en una flota de más de ******* vehículos, equipados con los últimos motores, incluyendo una proporción cada vez mayor de vehículos eléctricos.Nuestras marcas responden a necesidades, casos de uso y expectativas diferenciados: Europcar, líder mundial en alquiler de coches y furgonetas o camiones ligeros, con un posicionamiento premium, Goldcar, líder en la prestación de servicios de alquiler de coches de bajo coste en Europa, y Fox-Rent-A-Car, uno de los principales actores en el mercado de alquiler de coches en EE.UU.
, con un posicionamiento de enquilibrio en la «relación calidad-precio».
La satisfacción de los clientes está en el centro de la ambición del Grupo y de nuestros más de ***** empleados, en todas partes donde ofrecemos nuestras soluciones de movilidad y gracias a una sólida red presente en más de 130 países.Más información en:
#J-*****-Ljbffr