Overview
Nox Hotel is currently welcoming applications for the role of Duty Manager. The ideal candidate will have an outgoing personality and enjoy dealing with people and working in a busy hotel environment covering such areas as private events, restaurant, bars, reception and rooms. The Duty Manager will ensure the smooth day-to-day operation of the Hotel while on duty and ensure that a consistently high standard and quality of service exists at all times. You will ensure that a quality product and customer care is delivered at all times. This is a great opportunity for the right candidate with a great work/balance.
Responsibilities
* Coordinate the operation of the Hotel during scheduled shifts
* Manage and motivate staff, upholding a constant level of staff productivity
* Ongoing staff training in coffee, wine and food items
* Respond to customer queries and complaints
* High standards of quality control, hygiene, and health and safety
* Deliver superior guest services and ensure absolute customer satisfaction
* Appraise personnel's performance and provide feedback to keep them upbeat and productive
* Control costs and minimise waste
* Nurture a positive working environment and lead by example
* Comply with all company policies and procedures
Applicant Requirements
* Minimum 2-3 yrs experience as a manager in a relevant 3-4 star property essential
* Be a hands-on, natural leader who enjoys leading from the front
* Passion for quality food & drink
* Strong communicator with a high level of initiative
* Must be available to work afternoons, evenings and weekends
* Level-headed/sensible and consistent in nature, trustworthy and reliable
* Ability to work flexibly under pressure with a good sense of humour
* Approachable with excellent people skills
* Superior customer service skills
* Strong understanding of business management
* Ability to effectively delegate responsibilities and maximise resources
Benefits
* Meals included on site
* Discounts available across the Hotels facility's
* Bike to work scheme
Skills
Hotel Operations Hospitality Management Beverage Management
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Strategic Management Services
Galway, County Galway, Ireland
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