Role Summary
Reporting to the Lead Office Assistant, you will be working as part of a varied team to enhance the excellent standards of operational facilities delivery in our client's state-of-the-art campus. This will include; carrying out detailed floor walks, checking meeting rooms, providing event support, stocking of printing stations, enforcing the clear desk policy, and anything else covered by the client WPS team.
Responsibilities
* Providing additional support for Clients
* Familiarization with the Standard Operating Procedures (SOP's)
* Upsell facilities by making the Facilities Manager aware of any gaps in service.
* Report any maintenance issues which you notice onsite to the Facilities Manager.
* Assist in emergencies such as light leaks, spills etc.
* Attend to meeting room requests/set ups
* Identify and report hazards and incidents
* Assist in health and Safety including bell tests, floor walks and first aid boxes are stocked
* Working as part of a team in delivering a high standard
* Respond to soft service calls logged with the facilities help desk.
* Investigate the nature of the problems and seek a speedy resolution.
* Greeting clients and staff to generate a professional and welcoming atmosphere.
* Liaising with the cleaning team on specific requests and ensuring the cleaning schedule adhered to.
* Ensure reception is kept tidy at all times, ensuring to check this area frequently.
* Remove waste paper from all areas and ensure proper storage and segregation and collection by contractor
* Frequent checks of key areas like toilets and café area, tidying and replenishing stock when necessary
* Set up and support Meeting rooms in line with client requests
* Flexibility working weekends and after hours when requests.
* Monthly completion of timesheets/reports/stocksheets
Requirements
* Highly organized and excellent time management
* A high level of attention to detail
* Ability to work on own initiative
* Customer service experience
* Fluent English
* Knowledge of MS Office (Word, Excel & Outlook)