Job Summary As a Shift Lead, you will play a pivotal role in ensuring a safe and efficient working environment. You will be responsible for overseeing your shift, cultivating a great experience for colleagues and customers, and driving business success. About the Role * You will be the heartbeat of our store day-to-day, ensuring seamless operations and deploying colleagues correctly to meet customer needs. * Be prepared to be the first point of contact for customers and colleagues, providing exceptional service at all times. Our ideal candidate is passionate about delivering outstanding customer experiences, has excellent communication skills, and can work effectively in fast-paced environments. They are proactive problem-solvers with an eye for detail who enjoy collaborating with others to achieve shared goals. ----------------------------------- Key Skills: