Risk InvestigatorLocation: Onsite (Cork HQ, Mahon)Type: Permanent positionSalary: €33,000 gross p/a + monthly performance bonusShifts: Mon-Fri subject to change (weekend shifts may be introduced in the future)We're looking for a sharp-eyed Risk Investigator to protect our users and platform from financial crime. You'll review transactions, flag suspicious patterns, and work directly with customers to keep their accounts safe.This role gives you the chance to solve complex problems, work with cutting-edge monitoring tools, and make a real difference in fighting fraud every day.What we offer:Stable job: permanent employment contractsPerformance based bonusOpportunity to advance your careerGreat rewards for referring your friendsMultilingual exposure: improve your spoken and written language skillsInspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gymCommunity projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year longPrivate medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional packageBike-to-work tax reliefPension schemeMaternity and paternity leaveAccess to GP care and an occupational health advisorSubsidized canteenOverview of tasks:Provide input as we implement new transaction monitoring rules and tune existing onesReview fraud alerts in our transaction monitoring queue and take action as neededContact our users for information on their account usage and transactionsWork with our partners and internal team members to review and assess information received from usersTake action on user accounts as needed, including locking or closing accountsDevelop an understanding of expected activity for each type of user we work withDocument investigative findings and escalate unusual or potentially suspicious activity to our partners for SAR considerationDevelop an unfailing eye for potential fraud, money laundering, and high-risk activity on customer accountsConduct enhanced due diligence (EDD) reviews on some of our highest risk usersInvestigate tools that would make your job easierWrite clear documentation on current processes and help train future teammatesWe are looking for someone who can:Demonstrate experience in detecting fraud in banking, fintech, or other financial services through in-house developed transaction monitoring rulesUnderstand the language of bank transactions, including ACH, check, debit card, credit card, and wire transfers, both domestic and internationalDemonstrate risk and compliance knowledge: a strong understanding of Know Your Customer (KYC), Anti-Money Laundering (AML), and risk assessment procedures is preferredUnderstand the business banking landscape and have familiarity with international activity and ownershipExercise empathy and understanding when communicating with usersCommunicate complicated concepts with efficiency and clarity, both in speech and writingManage relationships with external parties with confidence and kindnessWork with efficiency and focusUnderstand how to keep an organized, clean inbox and passionate for innovationLove problem solving and making teams, product, and processes more efficientCreate exceptional customer experiencesHave a strong product senseBe curious about the US banking system, startups, and ecommerce companiesJoin our team and apply nowApply now and if you're successful with your initial application, our recruitment department will be in touch within 7 days.Are you worried your profile doesn't meet all the listed requirements? Don't hesitate to apply anyway We wouldn't like to miss the opportunity of meeting a great candidate.About us: Since founded in 1998, excellent customer service is our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.LI-DNIIDJob