Senior Counter Official Maternity Cover - Job Description 12 Month Fixed Term Contract GENERAL SCOPE OF ROLE: The Senior Counter Official has the overall responsibility for the smooth running of all front counter operations as well as cash management of North West Credit Union. This role requires a strong knowledge of all credit union operation functions and the ability to react quickly to daily tasks and delegate tasks effectively. In addition, the role involves implementing efficient processes and controls to ensure strong cash monitoring and control. The Senior Counter Official reports to the Operations Manager and in their absence the CEO or Deputy CEO of North West Credit Union. Key Responsibilities: Safeguard daily cash movements inclusive of tracking and recording with 100% accuracy. Ensure access to all cash is controlled in a diligent manner and the Glory machine is cash serviced effectively. Consistently review cash holdings to ensure the business requirements are met. Oversee and responsible for the precise preparation of the daily cash control sheet to assist the finance function to accurately account and report on the holdings in each location at all times. Organise cash deliveries & collections. Accountable for up-to-date staff training on cash security. Conduct Teller cash spot checks randomly throughout each month in all locations to ensure cash levels held in drawers adheres to the credit unions standards. Oversee the reconciliation of the Fexco foreign exchange ensuring that deliveries are logged and the weekly remittance to Fexco is completed consistently. Organise and control the staff rota for front counter locations and sub offices. Oversee the entirety of training for new front counter staff, guaranteeing the key aspects of the role are covered before any staff person is placed working on the front counter. Compile and review procedures and policies for the front counter operations and recommend changes where necessary ensuring best practices at all times. Ensure front counter staff are up to date on policy changes that impact their roles. Provide feedback to Risk & Compliance on the implementation of policy changes. Ensure withdrawal limits are adhered to and transactions are countersigned. Responsible for the authorisation of transactions above teller discretion limits. Ensure daily tasks are assigned in a fair manner. Investigate differences if present to reconciliation point. Conduct interviews for new staff members. Conduct mid year & annual staff reviews and probation reviews for front counter staff and hold follow up meeting where necessary. Serve as the primary liaison for the year-end cash count conducted with external auditors. Responsibility for full processing of LP/LS claims for North West Credit Union and primary contact for members in relation to any claim. In limited circumstances and only when cover is necessary, serve members in front office. Manage staffs absences and daily clocking on Softworks. Carry out fraud monitoring on accounts Follow up on matters in relation to front counter operations with our IT providers Maintain the accuracy and integrity of member records. Ensure appropriate paperwork is in place for reactivating accounts and that all fields are accurately updated on the system. Possess a robust understanding of AML and Data Protection and how it relates to the role as well as oversee these aspects versus compliance on a day-to-day basis. Complete stationary order for all offices. Spot check front office adherence to the clean desk policy. Any additional duties assigned by the Operations Manager The above list of roles and responsibilities is not exhaustive and may be subject to change in line with the needs of the business. The ideal candidate will have the following attributes and qualifications. Business Degree, QFA or working towards QFA Have a working knowledge of the financial services sector and/or credit unions. Have a good understanding of the business operations and information systems. Have strong planning skill and the ability to apply the skill to achieve tight deadlines/targets. Strong knowledge of AML legislation. Sound knowledge of data protection in relation to membership records Excellent administrative, organisational and business support skills Ability to multi-task and work calmly under pressure Strong analytical, communication and inter-personal skills Human resource training desirable but not a limiting factor Ability to lead a team. For further details, or queries please reach out to The closing date for the position is Friday the 10th of April 2026. North West Credit Union is an Equal Opportunities Employer Skills: Customer Service lead Banking Retail Management Management