Tesco is a values-led business committed to building a better Tesco and supporting our colleagues in Serving Ireland’s Shoppers a Little Better Every Day. We aim to create an emotional connection with our customers and colleagues, making their lives more manageable and enjoyable. Tesco Ireland is dedicated to developing individual talents and supporting professional growth within a dynamic, people-valuing environment that emphasizes strong leadership and entrepreneurial spirit.THE ROLETesco Ireland is seeking a Line Manager responsible for supporting and leading a department and team to deliver the best shopping experience for our customers. Reporting to the Deputy Manager, this role ensures we serve Ireland’s shoppers a little better every day.Create an inspiring and welcoming environment for colleagues and customersBe responsible for the store in the absence of the Store Manager/Deputy ManagerEnsure the team is fully trained and validated in their rolesFoster two-way communication and a culture of trustCoach and manage colleagues to meet daily priorities and deliver excellent customer serviceReview reports and systems to implement improvements for customers and colleaguesDrive a culture of zero food waste by managing date codes and food safetyRecruit passionate colleagues aligned with our customer service valuesUnderstand and ensure compliance with cleaning specificationsManage stock control, warehouse layout, and routines for efficiencyAddress pricing, overcharges, refunds, and labeling issues to ensure accuracyManage front-end operations to prevent customer queuesRecognize and provide feedback on colleagues’ service performanceIdeal candidates will demonstrate:Passion for delivering excellent service for customers and colleaguesAdaptability and agility in thinkingAbility to achieve objectives in a fast-paced environmentReliability as the ‘Go To’ person for departmental queriesExperience in retail, preferably in a similar roleOur vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.” We act as a responsible and sustainable business, supporting community initiatives like the Tesco Community Fund, Children’s Health Foundation, FoodCloud, and the Stronger Starts programme. To date, we have supported over 21,000 community groups, raised over €7.5 million for medical equipment, and provided nearly 15 million meals to those in food insecurity.Since 1997, Tesco has operated in Ireland with 163 stores, employing over 13,000 people and supporting approximately 45,000 jobs. We partner with over 500 Irish suppliers, most of which are small and medium enterprises, supporting around 13,000 farming families. Tesco is the largest buyer of Irish food and drink globally, purchasing €1.6 billion annually, more than any other country in the EU, including the USA.We pride ourselves on an inclusive culture where everyone feels free to be themselves. Diversity is celebrated and valued, and we are committed to supporting our colleagues through flexible working arrangements. We welcome discussions about how we can accommodate individual needs throughout the application process.For more information on accessibility support, please visit http://roi.tesco-careers.com/accessibility/.
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