As an Online Order Fulfillment and Customer Service Representative, you will play a critical role in ensuring the seamless processing of online orders and delivering exceptional customer experiences.
Key Responsibilities:
* Respond promptly to customer inquiries, effectively resolving issues or complaints
* Provide product information, answer questions, and assist customers with order placement and tracking
This role is vital to fostering long-term relationships with valued customers. Strong written and verbal communication skills are required, as well as exceptional problem-solving abilities and patience when handling challenging customer situations.
Exceptional customer service skills are essential for this position, as you will be interacting with customers daily. You must be able to maintain a positive attitude and provide solutions to customer problems in a professional and courteous manner.