Job DescriptionJob DescriptionSalary:
A trusted partner for over 20 years, Logically, a Managed Security Services Provider (MSSP), offers cyber-first solutions and services that infuse security across technology infrastructures to reduce risk and empower teams to focus on their business, not the technology behind their business. At Logically, were passionate about empowering businesses to succeed in a world where technology and cybersecurity are constantly evolving. Our team of subject matter experts includes cybersecurity professionals, service delivery gurus, cloud specialists, and more, all working together to help our clients navigate the complex and ever-changing landscape of IT.
But what truly sets us apart is our people. Were a close-knit team of professionals who are committed to doing the right thing for our clients and for each other. We value accountability, customer centricity, quality relationships, and nimbleness. Working at Logically isnt just about a job its about being part of a community of like-minded individuals who are dedicated to excellence in everything we do. Were proud of the work we do, but were also committed to creating a fun, supportive work environment where everyone can thrive. If youre looking for a challenging and rewarding career in the world of IT and cybersecurity, Logically is the place for you. Join our team of experts and help us make a difference for businesses.
Why Work for Us:
* Be a part of a culture that is committed to absolutely doing the right thing, valuing the well-being of our colleagues and clients.
* Join a team of ambitious and talented individuals, working with cutting-edge technology to drive innovation with purpose.
* Enjoy a fun and engaging work environment, where we prioritize ensuring a good work-life balance.
* We offer competitive wages and benefits, attracting and retaining the best staff for our clients.
* Take advantage of opportunities for personal and professional development, empowering you to advance your career.
Job Summary:
The Professional Services Engineer II is responsible for planning, scoping, coordinating, and executing assigned project tasks. This role serves as a critical liaison between Sales, Project Management, and Service Delivery, working directly with clients to understand their technical needs, develop tailored solutions, and ensure successful outcomes using Logicallys service portfolio. The role includes providing field-derived insights to internal engineering teams, supporting pre-sales activities such as product demonstrations and proposal development, and serving as an escalation point within the Professional Services team. This position requires strong leadership and technical expertise to estimate, gather requirements, and deliver high-quality project outcomes.
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Job Duties & Responsibilities:
* Provide best in class customer service to Logicallys valued customer base
* Adhere to Logically Core Values while following best practices and operational procedures
* Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately
* Support internal departments on quoting and scoping of SoWs
* Lead technical conversations with customers, partners, and internal teams to clarify and assess all aspects of an engagement
* Play a key role in scoping customer meetings and developing statements of work with the relevant work breakdown structures based on accurate analysis and discovery of customers' requirements
* Perform project risk analysis based on technical elements and implement mitigations plans
* Develop and improve project related documents with any required technical architecture diagrams
* Perform deployment, configuration, testing and troubleshooting of Logically solutions in the customer environment
* Complete installation and configuration of Logically solutions in the customer environment
* Provide technical training sessions and demos remotely and/or on-site depending on customer engagement
* Deliver documentation for implementation, guides, maintenance, etc relevant to the customer requirements
* Work closely with Sales, Project, and Service Delivery teams to ensure successful completion of projects
* Communicate opportunities to the customer project and account team
* Document and implement improvements for Professional Services engagement processes
* Support and assist other departments with technical escalations and service tickets as directed by PS Leadership
Qualifications:
* Bachelors degree in Information Technology, Computer Science, Engineering, or a related field .
Minimum of 5 years of experience in IT administration and/or technical support, or equivalent.
Proven expertise in Windows Server OS, Active Directory, Microsoft Exchange, Office 365, Azure VDI, Azure Intune, VMware, and Hyper-V.
Strong knowledge of SAN technologies (HPE, Dell, NetApp)
Strong Knowledge of networking (routing and switching) with experience configuring and supporting Extreme, Cisco, and HP equipment.
Hands-on experience with firewall security platforms including SonicWall and Fortinet.
Proficiency with ConnectWise and remote access services is .
Extensive experience in server, cloud, and network architecture, including deployment and integration.
Vendor certifications
Excellent communication skills with the ability to interact effectively with clients, stakeholders, and all levels of management.
Strong business acumen with the ability to translate complex business requirements into technical solutions.
Demonstrated ability to communicate technical and architectural concepts clearly, both verbally and in writing.
Proven track record of successfully managing multiple projects in a fast-paced environment.
Effective collaboration and relationship-building skills, fostering trust and teamwork.
Strong problem-solving skills with a methodical and persistent approach to identifying and implementing optimal solutions.
Ability to remain calm and flexible under pressure while managing shifting priorities.
Demonstrated leadership, planning, and presentation skills in a team-oriented environment.
remote work
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