Sales / Customer Service Representative
NIS Ltd are an Award-Winning Midland based IT Company with Over 24 Years Experience. We are a Leading Supplier of IT Services and Products Throughout Ireland. At NIS we specialise in providing top-notch IT services to our clients. We are seeking a passionate and driven individual to join our team as a Sales/Customer Service Representative. This is a full- time, onsite position.
Responsibilities
* Effectively manage large amounts of incoming calls
* Create helpdesk tickets and manage engineer schedule (shared task)
* Deal effectively and efficiently with the varying needs of our customers.
* Process customer orders and ensure effective management of Stock.
* Create orders with suppliers.
* Interact and respond to online customer queries and messages
* Accept and complete Tender applications
* Follow communication procedures, guidelines, and policies
* Familiarity with customer support processes and systems
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships through open and interactive communication
* Generate sales leads and follow up with potential clients
* Achieve sales targets and outcomes within the schedule
Qualifications / Experience
* Familiarity of the IT Sector beneficial
* Ability to interact with a wide range of customers and to adapt/respond appropriately
* Excellent communication, organisational and presentation skills
* Ability to multi-task, prioritise, and manage time effectively is essential
* Strong capacity to work on own initiative and equally as a team member
* Knowledge of Sage 50 Cloud useful but not essential
* Experience of Microsoft 365 platform / Teams / SharePoint beneficial but not essential
* Experience in a similar environment preferable
Benefits
* Professional development and training opportunities
* Friendly and supportive team environment
* Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
* Base salary €30,000 – €40,000
How to Apply
To apply for this position, please send your C.V. and a cover letter via the red Apply Now button below