An innovative, fast-growing global technology company is transforming the way organizations work, helping them operate faster, smarter, and more efficiently.
We are seeking motivated
Customer Support Representatives
to join our
Contact Centre Team in Dublin
, supporting a rapidly expanding global customer base. In this role, you'll be responsible for delivering best-in-class support on a leading enterprise platform to ensure a positive customer experience.
What you'll do:
* Professionally handle inbound calls from customers and partners.
* Log support cases, capturing key details to enable swift resolution by
Subject Matter Experts (SMEs).
* Guide new
customers and partners on how to log their own cases in NowSuppor
t for themselves.
* Assign cases in NowSupport to the approporiate SME Team.
* Provide initial triage by answering inquiries
, solving problems, and s
haring product information via case, phone, or email promptly.
What we're looking for:
* Strong communication skills, with the ability to engage confidently at all levels.
* Skilled at asking clear, targeted questions to understand the root of customer issues.
* A collaborative team player who can also work independently.
Desirable:
* Previous contact centre experience
(beneficial, not essential).
* Familiarity with the ServiceNow platform (beneficial, not essential).
This opportunity is an 11-month contract, Hybrid in Dublin, paying up to €42,000 per year pro rata. To hear more about this position or to discuss your suitability, please apply today
If you would like to know more about this role, you can reach me at
You can also apply using the "Apply Now" button below.
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