Job Description: The primary function of this role is to manage a team and ensure the smooth running of day-to-day sales and operational activities. Working closely with senior management, you will be results-focused and responsible for driving optimum individual and team performance in order to deliver against agreed KPIs and targets. Responsibilities 1. Conduct one-on-one assessments with team members to evaluate their performance against objectives. 2. Carry out regular call evaluations to ensure consistency and adherence to regulatory requirements and best practice in customer engagement. 3. Provide leadership, support, and development opportunities for team members, leveraging their strengths to drive optimal performance. 4. Oversee daily operations and workflow management in an organized manner. Ensure efficient allocation of resources.