Job Description
We're looking for a seasoned Service Delivery Manager to oversee the end-to-end delivery of technical services, ensuring they meet contractual commitments and exceed client expectations.
In this role, you'll act as a trusted advisor—deeply understanding client priorities, resolving high-impact issues, and shaping long-term account growth.
Main Responsibilities:
* Cost & Performance Management – Ensure services are delivered within agreed budgets while consistently meeting SLAs.
* Proactive Problem Solving – Identify risks early, resolve issues quickly, and protect the customer experience.