Customer Experience Leadership Opportunity
This exciting role offers the chance to lead a high-performing team, driving customer satisfaction and loyalty through exceptional engagement.
As Candidate for Customer Engagement Team Lead, you will oversee a group of representatives ensuring outstanding service across all customer touchpoints. Day-to-day operations, coaching and mentoring are key aspects of this position. Implementing strategies that enhance customer experience while supporting commercial performance is crucial.
In close collaboration with business units, your role plays a pivotal part in continuous improvement while delivering positive results.
1. Navigate key responsibilities including leading teams towards performance targets; deliver exceptional experiences; monitor team progress; provide feedback and evaluations;
2. Develop strategies enhancing retention; implement new initiatives improving overall client journeys;
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