Job Brief:
The ideal candidate will manage room bookings and enquiries for two properties, optimising occupancy and providing a seamless guest experience.
* Serve as the key point of contact for guests, ensuring all reservations are handled efficiently and accurately
Key Responsibilities:
* Handle incoming reservation enquiries via phone, email, and online platforms, responding promptly to meet customer needs
* Accurately input booking details into the reservation system, maintaining data integrity and reducing errors
* Liaise with internal departments to ensure smooth operational delivery, promoting a culture of collaboration and communication
* Process amendments, cancellations, and special requests in a professional and courteous manner, upholding high standards of customer service
Requirements:
* Prior experience in a hotel reservations, front office, or customer-facing role is essential, demonstrating a strong foundation in hospitality skills
* Excellent communication skills, both written and verbal, enable the ability to effectively engage with guests and colleagues alike
* Proficiency in hotel reservation systems is crucial, ensuring seamless transactions and efficient operations
Why This Role Matters: The successful candidate will play a vital role in delivering exceptional guest experiences, contributing to the success of our business and driving growth through customer satisfaction and loyalty.