Job Description: We are seeking a skilled and experienced Spa Leader to oversee spa operations, ensuring exceptional guest experiences. As the Head Therapist, you will be responsible for maintaining the spa's reputation for excellence while fostering a positive and collaborative team environment.
Key Responsibilities:
* Lead and inspire the spa therapy team
* Perform high-quality face and body treatments using organic and results-driven products
* Train, mentor, and support therapists, ensuring adherence to spa standards
* Monitor treatment quality, guest feedback, and service efficiency to maintain excellence
* Oversee product recommendations and upselling to enhance guest satisfaction and revenue
* Ensure spa hygiene and cleanliness meet the highest industry standards
* Assist in scheduling, staff management, and operational planning to optimize efficiency
* Stay updated with the latest spa trends and wellness techniques, implementing new treatments where appropriate
Qualifications:
* Fully qualified with extensive experience in spa therapy, including leadership or supervisory roles
* Certifications in facial and body treatments at CIDESCO, CIBTAC, or ITEC level
* Strong leadership, communication, and interpersonal skills
* Passion for wellness and a commitment to delivering exceptional customer service
* Ability to motivate and develop a high-performing team
* Flexibility to work weekdays, weekends, and holidays as required
Benefits: Competitive salary, staff discounts, opportunities for professional development and leadership growth, a positive, supportive, and wellness-focused work environment. Accommodation Available if required
Skills: job desired skills