The Knowledge Base (KB) and Learning Support System are crucial for empowering WhatsApp vendor teams by providing accurate, up-to-date information and training to support informed decision-making.
Our ability to maintain the integrity of these core processes will have a direct impact on key WhatsApp organisational objectives: 1- Maximising the value of our human workforce (Scaled Ops)2- Agent Enablement (TASS* and PRM) The role focuses on developing and managing WhatsApp Scaled Operations organizational training and knowledge assets.
Knowledge Management (50% of capacity): Design and build effective learning solutions.
Manage the day-to-day operations of the learning system, reviewing ongoing work and upcoming projects and collaborate with subject matter experts to develop eLearning and instructor-led learning assets in Xyleme LCMS and CSOD LMS.
Continuously evaluate and maintain up-to-date learning material, and strategically package learning solutions in various scalable formats.
Instructional Design (50% of capacity): Develop and implement a comprehensive knowledge management strategy to capture, update, maintain and organise, and share critical workflow guidelines and information across the vendor sites, ensuring agents have seamless access to accurate and up-to-date knowledge, with a focus on improving operational efficiency, reducing knowledge loss, and enhancing decision-making capabilities.
Skills Pm tools Project management pmi certified pmp Digital marketing Employee Value Proposition Interaction with different stakeholders, a chance to impact the quality.
Job Title: Instructional Design Project Manager Location: Dublin, Ireland Job Type: Contract Trading as TEKsystems.
Allegis Group Limited.
Level 1, The Chase, Carmanhall Road, Sandyford, Dublin 18, Ireland.
No.
909257.
TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group").
Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.