Job Purpose SummaryThe purpose of this role is to manage the end to end process of receiving software license quotes and renewals to our customers. The software support function is responsible for all new business quotes, Renewals and liasing with our internal Sales teams and vendors to ensure high standard of service for our Resellers. To manage various tasks and undertake various processes that ensure that the order processing and invoicing of our direct vendor ordersRole ResponsibilitiesProvide a weekly pipeline of forecasted quotesContinually develop your product and technical knowledge to industry standard including completing vendor specific accreditationsLiase with vendors to ensure on time receipt of vendor Quotes, Renewal or licence fulfilments as per vendor scheduleIssue and proactively follow up on quotes adhering to CMS pricing guidelines and utilising the SAP/CRM systemsHandle emails from customers and internal stakeholders in relation to resolving any queries relating to renewal quotes & purchase orders.Carryout various checks on submitted quotes to ensure required data is includedManage the quote to PO process in SAPInvoice orders upon receipt of Certs/PODS through MIGOHandle any queries from vendors or account managers in relation to the quote to invoice cycleAdditional ResponsibilitiesSkills & Personal AttributesIdeal candidates for this role are efficient, adaptable and have strong administrative abilitiesAbility to multi-task, while having high attention to detailAbility to work as part of a team and on own initiativeBe proficient in Microsoft excel, office Word, OutlookSAP experience an advantageExcellent numerical reasoning abilityExcellent verbal and written communication skillsStrong organizational and interpersonal skillsAbility to work in a fast-paced environment and prioritise tasks accordinglyFlexible with time and adaptable to changeStrong communication skills to manage direct relationships with vendors and internal customers around query resolution and dispute managementKey TraitsCMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.