Serving as the first point of contact for IT support within the organizationInstalling, configuring and maintaining software and hardware components of computer and network systemsDiagnosing and troubleshooting software and hardware issuesRepairing and replacing damaged computer and network componentsEnsuring the security of client and server computers by installing and upgrading antivirus and firewall softwareSupporting people whenever they encounter challenges with computers and network devicesMaintaining and updating technical documentation regularlyTesting new hardware and software before full‑scale installation
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