Business Operations ExecutivePosition Type: Permanent, Part-Time (20 hours per week)
At Three, we've done things differently since day one.
We are a dynamic, energetic team striving for a better connected life.
Our people's energy, the fast pace of our operations, and the excitement of making bold moves create an exhilarating environment.
We believe in powering connections that matter to millions, and we want you to be part of this journey.
We encourage our employees to face their weaknesses, embrace new challenges, and develop in a rich learning environment.
Our goal is to help you become the best version of yourself.
Join us as a Business Operations ExecutiveThis role focuses on delivering high-quality customer support to our business clients daily.
Your responsibilities include ensuring positive customer outcomes through extensive product knowledge and ownership of issues and queries.
Key ResponsibilitiesRespond promptly to customer queries via phone, email, or fax within required SLA timeframes.Act as the main point of contact between customers and Business Account Managers across all sales channels.Manage your current customer base and work queues, completing all assigned activities.Provide excellent customer care and demonstrate strong product knowledge.Process customer orders and queries accurately in the internal system.Develop and maintain internal and external relationships to support high service levels.Ensure customer reports are completed correctly and on time as per SLA agreements.Support customer relationships through occasional offsite visits with Account Managers.Participate in training and continuously develop relevant skills and knowledge.Use initiative to develop effective solutions for unique customer queries.Required Skills and ExperienceAbility to identify best practices for completing tasks efficiently.Experience in a customer service role within the Telecoms industry.Strong knowledge of Telecoms products and eagerness to learn about new offerings.Share knowledge and best practices, fostering collaboration within the team and across departments.Problem-solving skills for situations outside standard procedures.Ability to multi-task and prioritize effectively.Proven team player committed to delivering excellent service and customer experience.Self-motivated with a high level of initiative and drive.Quick thinker capable of making rapid decisions to resolve issues.Excellent communication skills, including written, presentation, and email management.Benefits of Working at ThreeHybrid working model with flexibility for remote and office work.Competitive salary with up to 10% annual performance bonus.Employer-contributed pension scheme (5%).25 days holiday plus 2.5 company days, with options to buy or sell additional days.Private healthcare, life assurance, company-provided phone and laptop, subsidized canteen, and free onsite parking.Access to learning and development platforms like Coursera.We are more than just a telecom provider; we are a company full of surprises.
If you're intrigued, join us and Be Phenomenal.
Apply now at: Three, we value diversity and inclusion.
We strive to reflect our diverse customer base and foster a culture of belonging.
Even if you don't meet every requirement, your unique skills could make you a great fit.
If you need reasonable adjustments for your interview, please let us know when scheduling or contact ******.
A phenomenal career awaits
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