We have a very exciting new position available for a SeniorDuty Manager in the Kilkenny Ormonde Hotel. Objective of the Role: Reporting to the Operations Manager, the Senior Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager. Key Duties and Responsibilities: - Oversee the operations of the Hotel. - Ensure quality and standards are met consistently. - Anticipate guest needs, and proactively manage their expectations. - Assist with the management of the hotels daily operations, ensuring delivery of exceptional guest service from each department. - Ensure prompt resolution of customer issues. - Have full knowledge of the hotel and all departments. Requirements: - Previous Duty Management experience in a busy property - Have the ability to manage a large and demanding Hotel operation on a daily basis to include: Conferencing, Weddings, Bars and Restaurant - Excellent communication skills. - Excellent attention to detail - Ability to lead a team - Exceptional Customer Service Benefits of working with Kilkenny Ormonde Hotel: Free Membership of Ormonde Leisure Club Meals on duty Progressive Training We are an equal opportunities employer. Please apply with your CV and cover letter. Job Types: Full-time, Permanent Application question(s): Are you over the age of 18 years old? Are you available to work Mid-Week & Weekends? Do you have 1 to 2 years experience in this role or similar? Are you eligible to work in Ireland? Work Location: In person Reference ID: KOHDM2021