About Listowel Credit Union is a not for profit, community-based credit union, dedicated to serving its members with integrity and purpose.
With an asset size in excess of €80 million, the credit union has seen sustainable growth in recent years and is dedicated to always putting people, not profits, first in everything they do.
The Role We are delighted to be recruiting for the role of Operations Supervisorin Listowel Credit Union.
This is a fantastic opportunity for an individual with proven people leadership experience to drive operational excellence, support our teams, and deliver exceptional service to our members.
This is a full-time, permanent role (36.5 hours per week), with a base location of Listowel.
Candidates should be flexible to work and travel throughout the branch network.
Reporting to the Operations Manager, the Operations Supervisor will be primarily responsible for the day-to-day operations and administration of the offices the day-to-day operations and administration of the Listowel and Ballybunion offices, including the movement and monitoring of cash, dealing with member queries and complaints, embedding the concept of first line of defense, and assuming responsibility for the implementation of operational training.
The role will support the implementation of the operational strategy and focus on evolving our service model towards a member-oriented, digital environment.
The role will ensure that robust controls are in place to safeguard the health, safety, and security of the office for members, employees, and visitors, while also managing operational costs in a proactive manner.
The Operations Supervisor will act at all times within the policies laid down by the Board, the governance and rules of the credit union, the Credit Union Act 1997 (as amended), and all relevant legislation, including Data Protection, Anti-Money Laundering, and Health & Safety requirements.
Skills and Competency Requirements A professional financial services qualification, such as a QFA, or a relevant Minimum Competency Qualification.
Ideally a minimum of 2 years customer facing, people management experience, preferably in the credit union, financial services or regulated sectors.
Possess training expertise, acumen & skills set.
Strong interpersonal skills, with the ability to influence others and build successful working relationships.
Communicate effectively and sensitively when liaising with members face to face, on the phone and through email.
Excellent verbal, numerical and written skills.
Promote a culture that reflects the credit unions values and encourages good performance and excellent member services.
Positive drive and energy to get results and achieve KPIs, able to take action to get things done.
Demonstrated administration and organisational skills, along with task prioritisation.
A problem solver, with the ability to handle escalations effectively.
Continuous improvement and focus on showing initiative in bringing improvements to the credit union.
Knowledge of Scion operating system or equivalent.
Excellent knowledge of Microsoft Office suite and be adaptable to new software.
Full clean drivers license, with access to own transportation for inter-branch travel.
How to Apply Interested applicants should forward an up-to-date CV and cover letter, on or before close of business at close of business on Sunday, 1st March 2026.
Listowel Credit Union Limited is proud to support an inclusive and diverse workforce.
Listowel Credit Union Limited is regulated by the Central Bank of Ireland.
Skills: People Leadership QFA Training & Development Coaching Operations