Posted: 18 December
Offer description
Job Title: Tote Operations Manager (Part-time 5 hours)
The successful candidate will be in charge of Tote operations, promotion, administration and staff management to ensure the commercial success of the Tote at the venue.
All candidates should make sure to read this job description carefully before applying.
* Effectively overseeing all aspects of customer frontline service for Tote Operations.
* Implement and adhere to all GRI Policies and Procedures.
* Ensuring effectively dealing with all race night operational routines and issues such as; any cash shortage, lodgements, cashing up procedure, managers report, roistering, time and attendance and follow up where necessary on any issues relating to same.
* Producing regular detailed Tote activity reports as required.
* Liaising with the Racing & Hospitality Management and other staff as required.
* Dealing with any elevated customer complaints regarding Tote matters and following up on same to ensure customer satisfaction.
At least 6 months gained in a demanding role with excellent problem-solving and analytical skills. Proficient in the Microsoft Office suite, particularly Excel & Word. Fluency in English is essential. Good interpersonal and communication skills. Has the ability to work towards tight deadlines whilst using their own initiative.
Able to learn quickly and work as part of a team.
