Join to apply for the Longchamp, Sales Consultant, Part Time, Permanent role at Brown Thomas Arnotts.
GET TO KNOW US — Longchamp has a long and storied tradition. They are a French luxury brand, very much steeped in tradition and heritage of artisan manufacturing and French heritage. The company is known for its handbags, luggage, accessories and ready‑to‑wear. Arnotts is the only boutique in Ireland and the brand is distributed in more than 300 stores worldwide. The house is still owned and managed by the Cassegrain family, maintaining its family values.
KNOW THE ROLE — As an ambassador for the Longchamp company you represent the brand image and embody its values at all times. Your role includes greeting and advising customers, developing the customer base and building loyalty to the brand and its products in order to achieve the sales, service, customer targets set by management.
Customer Service
* Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines.
* Listening to and identifying the customer's needs.
* Ensuring customer service policy is respected: delivering sincere and impeccable service in accordance with the sales process to ensure every customer has a memorable experience.
* Developing an effective sales pitch.
* Demonstrating proficiency in complementary and additional sales techniques.
* Delivering after‑sales service, dealing with any customer dissatisfaction and complaints by offering solutions which best meet customers' needs.
Clienteling
* Building customer loyalty and ensuring personalised follow‑up to maintain ongoing contact with the customer.
* Developing and actively monitoring the store's customer portfolio using the available CRM resources.
* Organisation of the store.
* Key holder for opening and closing the store, as required.
* Opening and closing the checkout, cashing up when necessary.
* Ticketing when necessary.
* Deliveries and floor replenishment, when necessary.
* Ensuring that the store operates efficiently.
* Ensuring that products are displayed in line with the company's image and merchandising standards.
* Assisting with annual and rolling stock‑takes.
* Assisting with stock control and suggesting where restocking may be required.
Know What We’re Looking For
* We seek enthusiastic, reliable, energetic, self‑starters with experience working in a luxury service retail environment.
* Recognised for exemplary behaviour, dynamism, autonomy and proactivity.
* Interpersonal and communication skills that enable customer orientation (listening skills) and teamwork.
* Related retail or fashion industry experience is strongly preferred, but not required.
* Experience with retail point‑of‑sale system and key‑holder experience is a plus; overall, candidates passionate about luxury retail and customer service are highly encouraged to apply.
Know How We Work
We Drive Creativity and Innovation — Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers.
We Go Above and Beyond — We set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in touch with our brands.
We Do the Right Thing — We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do contributes to a sustainable future. Embracing diversity and inclusivity, we build trust among our customers, partners, and communities.
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