Engineering Service & Operations Manager
Engineering Service & Operations Manager
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Recruitment Consultant at Executive Edge Recruitment
Our Clients, a multi-nation business who supply, install and maintain Equipment, are looking to recruit a Service Operations Manager to manage and develop their growing team of Field Service Engineers and support staff. (c. 35 staff in total) You will be a member of the Senior Management Team reporting to the Managing Director and be responsible for the strategic & operational leadership of all Service-related activities. This includes managing service delivery, driving growth in service sales, optimising operational performance and delivering a seamless, customer centric experience.
The Role:
* Working with the Managing Director and Senior Management Team you will Develop and Implement Company Service Strategy to increase Service Revenue & Margins
* Be part of Team to identify potential acquisitions and assist on integration of any new businesses acquired.
* Define and measure Service Team KPI’s
* Lead Negotiations with Key Customers on Service Tenders
* Work with Installations Co-ordinator to ensure all new Equipment sales customers are offered a Service contract
* Follow up with Customers who have previously installed Equipment but who do not have a service contract currently
* Be link with Sales Team where upgrade opportunity / new sales opportunity for equipment exists
* Work with Regional Service Managers & Service Co-ordinators to ensure all customer calls are responded to promptly
* Assist with Service Quotations
* Ensure Service Invoicing is accurate and complete
* Leads, recruits, trains and develops the Service Team to achieve required results
* Ensure adequate level of Spare Parts available in Warehouse and Engineer vans to minimise response time
* Ensure Health & Safety remains number 1 priority for all Service Work
* Continuously work on Service Systems to improve performance & efficiency
The Person
* Excellent people management skills & experience - leading, directing and motivating staff
* Commercially Aware with P&L understanding
* Excellent Customer communication skills with ability to work under pressure
* Instil culture of excellent customer service within Service Team
* Knowledge of Industrial Equipment Service or similar industry a distinct advantage
* Electrical and/or Mechanical Qualifications also an advantage
For more details call Keith on 01 9121892 or email your CV to Keith@executiveedge.ie
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
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