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Overview
Join us as a Telesales Executive - Business Affinity team. As part of the wider SME Sales & Retention organization you will be responsible for contacting & connecting with customers, industry affiliations and other partners, identifying their needs and selling products to meet those needs.
What it involves
* Participate in outbound calling campaigns to grow Three's customer base, with campaign support provided.
* Move prospects through the sales cycle from lead to close; many opportunities will close in a single call and others will require multiple follow ups.
* Build excellent relationships with influencers and decision makers in target organisations.
* Identify and convert cross-sell and upsell opportunities.
* Work within set key performance measurements defined by the call centre and management team and process sales transactions using internal provisioning systems.
* Ensure prospect and customer data is maintained in company systems (CRM & Salesforce.com) objections.
* Meeting and exceeding assigned sales targets, while ensuring the optimum customer experience and satisfaction.
* Manage other customer contacts where required (inbound, email, chat etc).
The skills we’re looking for
* Experience in working in a high volume contact centre.
* Past experience in a sales role preferred.
* Proven track record in exceeding sales targets.
* Passionate about delivering customer experience above and beyond customer expectations.
* Excellent communication and negotiation skills.
* Highly organised with strong attention to detail.
* Excellent influencing & interpersonal skills.
* Ability to work well under pressure.
* Highly adaptable individual that reacts positively to change in a fast paced environment.
* Ability to work within a team or on own initiative.
Benefits of Working at Three
* Hybrid working model (3 days per week in our Limerick office).
* Annual Leave buy or sell (up to 5 days AL each year).
* Healthcare Insurance through our flexible benefits programme.
* Access to learning & development tools.
* Free Parking.
Diversity & Inclusion
At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply!
If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie. Apply now at Three, a Phenomenal career awaits!
Apply now at: https://www.three.ie/careers
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