About the job #10312 - Senior Sales Support, 30K - 37K
We are looking to recruit an experienced Senior Sales Support for our well-established client in the finance industry.
Key responsibilities
* Liaise with Senior Management across Customer Service, Risk, Finance, Marketing, and International.
* Management of SME customer accounts, liaising with relevant departments (COLEs, Additional Outlets in general and temporary terminals). Summarising support issues and general account management activities.
* Progress reporting on multiple projects such as sales campaigns and bank engagement.
* Management of Lead Portfolio on CRM System Launching new initiatives for internal referral reporting structures and increasing product adoption.
* Engagement with branches at all levels.
* Become the CRM expert, using the system to create advanced reports in Excel.
* Deliver bespoke reporting and analysis of Sales metrics, reports, and channel trends to the Sales Management Team.
Tasks
* Owning the Additional Outlet process and related services.
* Processing change of legal entities for applicable merchants
* Arranging Temporary Terminals for merchants where applicable
* Engagement and reporting
* SugarCRM Champion
Potential Additional
* Mapping Sales Support processes in Promapp Software
Candidate profile
* Strong MS Office skills - Advanced Excel is a must
* Strong process and mapping data skills
* Interpersonal and customer service skills
* Fluent in the English language
* Comfortable working collaboratively, virtually, and independently.
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