About the role: To act as first contact point for customer service, process customer orders and re-orders according to quality standards and targets. Evaluate and identify opportunities to drive process improvements continuously. Complete relevant reporting and admin tasks.
Responsibilities
* Serve as the primary point of contact for internal stakeholders, supporting sales and operational teams with account-related queries and order management.
* Manage order processing workflows, ensuring accuracy in pricing, margins, and product availability.
* Collaborate closely with sales and finance teams to support commercial decision-making and ensure alignment on pricing strategies and margin targets.
* Provide detailed product and pricing information to support quotations and contract negotiations.
* Use SAP (or other ERP systems) to process orders, track inventory, and update account information accurately.
* Assist in resolving discrepancies related to billing, pricing, and deliveries, escalating issues as needed.
* Maintain up-to-date records of customer and sales activity, ensuring data integrity across relevant systems.
* Support the commercial team by preparing reports on sales performance, pricing trends, and margin analysis.
* Develop a strong understanding of the market, competitor pricing, and industry trends to support informed business decisions.
Qualifications And Experience
* Extensive experience in customer service, sales support, or commercial administration roles.
* Experience working with ERP systems, with SAP experience considered a strong advantage.
* Proven ability to work in a fast-paced, dynamic commercial environment.
* Strong understanding of pricing, margins, and basic financial principles related to sales and profitability.
* Previous exposure to sales processes is beneficial.
* Familiarity with the chemical storage and distribution industry is a plus.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Chemical Manufacturing
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