We are pleased to announce a vacancy for a Customer Care Advisor for IPS Ireland, a TVH company, based in Dundalk.The key function of this role is to act as a primary contact for Internal sales, supporting a wide range of sales processes to drive and achieve the organisation's sales goals. As a Customer Care Advisor you will have your own customer base and will manage the daily processing of enquiries, orders and any returns requests for your customers. Additionally, you will act as back up for your colleagues to ensure service levels are maintained. Key responsibilities will include answering calls, emails, or chats, providing product or service information, and escalating complex problems to the appropriate department.In summary the key requirements of the role are:● Excellent communication skills● A customer-oriented focus and a willingness to solve problems● Prioritise the workload and have an attention to detail● Excellent organisational and IT skills● Strong relationship building skills● A natural problem solver who dares to ask questions and dig deeperAs the role evolves you will combine customer-centric service with a proactive sales drive, becoming a crucial partner in the development of both new and existing accounts. This includes not only nurturing current accounts to ensure their success and retention, but also proactively seeking out and closing new business.What we are looking for:● A willingness to learn and undergo training● Ability to manage multiple customer enquiries● A strong and motivated team player.● Ability to register and manage customer data and documentation in CRM & Salesforce● A willingness to contribute to sales objectives through proactive prospecting and participation in calling campaigns● Ability to analyse customer insights and sales data to detect new opportunitiesAbout UsIPS Ireland Ltd (Independent Parts & Service) is Ireland's leading supplier of access platform parts, construction parts, service, and workshop consumables across the UK and Ireland. Founded in 2013 and based on the east coast, IPS Ireland is an award-winning, Irish-owned company and winner of "Top Team of the Year 2024" at the Plant & Civil Engineer Awards.IPS Ireland is part of TVH, a global leader in parts and accessories for material handling, industrial, construction, and agricultural equipment, combining local expertise with international strength and innovation.Job Types: Full-time, PermanentBenefits:Company eventsOn-site parkingWork Location: In person