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Description & Requirements
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability, and excellence, we use leading science and technology to move fiber-based packaging forward.
Job Purpose
To develop and optimise sales and growth opportunities through a professional and proactive relationship with an existing customer portfolio.
To research, identify, and target new customers/sales in line with the agreed business strategy and plans.
Key Accountabilities
* Improve margin and develop sales from organic and new account growth with existing and new business customers through a proactive sales/service relationship and a developed awareness of the customer’s needs.
* Target and develop new customer relationships to increase sales volume and maximise profitability in selected target market sectors.
* Liaise and partner with operational and technical teams to implement customer solutions, generate, and commercialise new ideas in terms of products and processes to generate profitable income.
* Ensure customers operate in accordance with agreed contractual terms and liaise with commercial teams to implement contractual terms as appropriate to support the trading relationship.
* Manage projects and developments within the business to support the relationship with the customer and ensure the correct level of customer focus/service is achieved.
* Maintain a thorough knowledge of the market sector to better influence customers of the benefits of the existing relationship.
* Provide detailed market intelligence including competitor activity and market trends to support business development.
* Develop and maintain a professional customer relationship to improve communication, understanding, and increase loyalty to the business.
* Provide accurate short, medium, and long-term forecasts as necessary to support business planning activities.
* Actively provide accurate input to the CRM system (Salesforce.com) in line with prescribed ways of working for: customer contact, opportunity management, key account inputs, and customer-related action plans.
This list of duties and responsibilities is not exhaustive, and Multi Packaging Solutions expects you to carry out any other reasonable duties which you are capable of being trained in or performing.
Knowledge, Skills, Experience
* Relevant experience in a similar role desirable.
* Communication/presentation skills.
* Negotiation skills.
* Demonstrable experience of excellent analytical, numeracy, organizational, and communication skills.
* Project management.
* Demonstrable evidence of information handling ability and problem-solving skills.
* Willingness to travel.
* Ability to prioritize and work under pressure.
* Proficient in MS Packages, including highly competent in Microsoft Excel.
Qualifications
Educational and professional:
* Degree or equivalent (graduate calibre).
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