Join to apply for the Executive Head Housekeeper role at Portmarnock Resort & Jameson Golf Links
Primary Purpose
The Executive Head Housekeeper supervises and coordinates activities of accommodation supervisors, assistants, line porters, public area cleaners, and floor supervisors. He / She assists in managing and directing the day-to-day operations of all Housekeeping and laundry functions.
Job Description
Position: Executive Head Housekeeper
Reports To: Rooms Division Manager
Department: Accommodation
Responsibilities And Duties
* Have an eye for detail and effectively deal with guests, other departments, and housekeeping staff.
* Obtain list of vacant rooms to be cleaned immediately & list of prospective checkouts to prepare work assignments.
* Assign duties to team members and inspect work for cleanliness standards.
* Prepare and distribute room assignment sheets and floor keys.
* Maintain communication with Front Office and other departments.
* Schedule cleaning of carpets, upholstery, draperies, and deep cleaning projects.
* Schedule cleaning of lobby, restrooms, hallways, entrances, and elevators.
* Coordinate periodic major cleaning projects and inspections.
* Manage inventory of cleaning supplies & linen stock.
* Investigate concerns regarding housekeeping service and equipment, and take corrective actions.
* Support the Rooms Division Manager in staff training, coaching, and enforcing SOPs.
* Ensure guest rooms are secured and key control procedures are followed.
* Communicate room readiness to the front desk and other relevant staff.
* Reward employees who meet or exceed guest expectations.
* Print housekeeping reports from PMS.
* Assist in controlling department expenses.
* Confirm staff attendance or arrange substitutes for absent employees.
* Maintain high standards in guest rooms, linens, uniforms, lost and found, laundry, and public areas.
* Review outside laundry services for quality and cost-effectiveness.
* Coordinate with vendors and external service providers.
* Handle guest complaints and service recovery.
* Request repairs and maintenance for cleaning equipment.
* Manage procurement of supplies and monitor stock levels.
Other Routine Responsibilities
* Coordinate with front office on room discrepancies.
* Recruit, hire, and train housekeeping staff.
* Attend training workshops and staff meetings.
* Maintain records of work assignments, personnel actions, and reports.
* Control departmental expenditures.
* Oversee guest communications from housekeeping.
Prerequisites
* Hotel management diploma or equivalent; proficiency in English language.
* Minimum 2 years in a management role in housekeeping, plus 2 years line-level experience.
Skills
Leadership, management, attention to detail, motivation, commercial awareness.
Benefits
Remuneration, parking, perks, meals on duty.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industry: Laundry and Drycleaning Services
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