EHR Laboratory Team Lead
Location: Swift Square One
Job type: Specified Purpose
Overview of role:
The Laboratory Team Lead will play a pivotal role in supporting the Cúram Electronic Health Record (EHR) implementation across UPMC Ireland. You will report to the EHR Clinical Stream Lead. This role leads the implementation of key laboratory applications, including the Pathology / Laboratory + BloodTrack Integration capabilities. The Laboratory Team Lead acts as the application champion at the group level and ensures alignment of system functionality with laboratory staff and laboratory workflow requirements.
This role provides strategic and tactical leadership for the Laboratory workstream, ensuring alignment with laboratory operations, financial systems, and overall programme goals. The individual will act as a subject matter expert (SME) in laboratory functions to ensure a smooth, efficient, and sustainable transformation of laboratory and associated operational functions.
This is an ideal opportunity for a laboratory expert who understands the intersections of laboratory operations and health IT systems.
Primary Duties and Responsibilities:
General Accountabilities
You will have responsibility for delivering the new EHR
Laboratory Workstream within UPMC Ireland. You will implement the programme within
the project scope and governance, including identification of your stream's
stakeholders. You will establish your project team and allocate responsibilities.
You will collaborate with the other clinical workstream leads where required.
For the workflows to be deployed, you will be responsible
for the end-user experience, the Laboratory Information Services, milestone
tracking and reporting workstream status and issues, risks and benefits. You
will lead the decision-making process towards the resolution of issues
impacting your workstream alongside the Clinical Stream Lead.
Team
Leadership & Stakeholder Engagement:
* Serve as the primary liaison to
the laboratory service providers ensuring system design meets clinical
documentation and workflow needs.
* Leads laboratory engagement
sessions, adoption planning, and go-live readiness efforts.
* Recommend policy changes and
process improvements related to laboratory use of the system to drive
efficiencies and improve outcomes.
* Coordinate a cross-functional laboratory
implementation team across laboratory services during the transition.
* Facilitate regular workgroup
meetings, track milestones, document decisions, and escalate risks.
* Act as a liaison between
laboratory services and the EHR implementation team.
* Support development of training
materials and assist with education for laboratory services and other
relevant end-users.
* Provide hands-on support during
go-live and stabilisation phases, ensuring continuity of laboratory
operations and rapid issue resolution.
* Collaborate
with the training team to ensure laboratory staff and other relevant users are adequately
trained on laboratory workflows within Meditech and associated applications.
* Support
the planning and delivery of handover training to the future EHR BAU team
members.
* Collaborate with laboratory governance to support ongoing optimization and training needs.
Workflow
& System Design:
* Collaborate with clinical and
technical teams to support end-to-end clinical integrity across modulesAct
as the subject matter expert (SME) for laboratory-related functions in
MEDITECH including such as Pathology / Laboratory + BloodTrack
Integration.
* Collaborate with MEDITECH
analysts and operational leaders to design and validate laboratory workflows
within MEDITECH Expanse.
* Review system functionality
related to laboratory functions.
* Ensure operational workflows
translate effectively into laboratory and associated financial processes.
* Support the integration of laboratory
workflows with financial processes to ensure laboratory/financial
integrity and optimised workflows alongside laboratory and quality
compliance requirements.
Implementation
Support, Data Validation & Testing:
* Oversee laboratory system
configuration, data migration validation and integration with existing or
planned enterprise platforms and analysers where applicable.
* Lead testing activities for laboratory
modules, including integrated and user acceptance testing (UAT).
* Identify and troubleshoot
issues in collaboration with IT, finance, and clinical teams.
* Ensure
laboratory-facing modules are integrated with other clinical systems
(e.g., PCM, OM, imaging, pharmacy) to support seamless care delivery and
documentation.
* Validate statutory, management
and operational reporting requirement delivery for laboratory functions.
* Champion
change management among laboratory staff, addressing workflow impacts,
practice changes, and documentation requirements.
* Facilitate standards
development processes and actively engage laboratory SMEs in design
and optimization discussions.
* Ensure compliance with
regulatory, accreditation, and safety standards e.g., INAB.
* Support the identification of
appropriate hardware solutions for laboratory services in their
operational settings.
Documentation
& Governance:
* Maintain accurate and
up-to-date project documentation, including current state/future state
maps, risk/issue logs, decision registers, benefits registers, and change
logs.
* Support governance processes by
preparing materials for the Clinical Design Forum and senior management
meetings.
* Define
and track key performance indicators (KPIs) for laboratory readiness, adoption, and
post-go-live performance.
* Assist in documenting lessons
learned and continuous improvement initiatives.
* Ensure compliance with
statutory and regulatory requirements related to clinical safety and
digital health.
Qualifications & Experience:
Required:
* Bachelor's degree in Medical
Laboratory Science or related field.
* Registration with CORU
* Minimum 3 years of
experience in clinical laboratory operations, with at least 1 year in
a leadership role.
* Minimum 2 years of
experience supporting or leading system implementations (preferably
MEDITECH or similar ERP/EHR platforms).
* Familiarity with laboratory workflows,
clinical safety practices, and quality reporting standards.
* Strong project coordination,
stakeholder engagement, and change management skills.
* Strong
analytical thinking, problem-solving, and interpersonal skills with the
ability to work across clinical and operational teams.
Preferred:
* Previous experience with
EHR/LIS implementation; experience with MEDITECH Expanse.
* Experience with interfacing
laboratory instruments with EHR systems.
* Familiarity with laboratory
quality standards and regulatory requirements
* Project management or health
informatics certification is an asset (e.g., PMP, CPHIMS).
* Knowledge of clinical decision
support, change management methodologies (e.g., Prosci, ADKAR), and
regulatory requirements (e.g., documentation standards, medication safety
protocols).
Equal
Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all employees.
At UPMC we provide a total rewards program
that is not only market competitive, but fair and provides growth opportunities
for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay
and premium pay where applicable.
Benefits –
Fully paid maternity and paternity leave for new parents. Competitive Pension
Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover
for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of
UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible
working opportunities to support you to work around external family
commitments.
Development
and Career Opportunities – Opportunities for each employee to reach
their career goals through continued learning and/or advancement.
About
UPMC
UPMC is a renowned multinational academic medical
centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh
Schools of the Health Sciences, UPMC shapes the future of health through
clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across
continents through its UPMC International division — an owned and operated
network of hospitals and ambulatory care centres in Italy, Ireland and
Croatia. UPMC International brings new access to the signature specialty
services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to
more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since
2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in
Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in
Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at
the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy
locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across
UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and
Mayo. UPMC has also established a nationwide Concussion Network. UPMC's
Global Technology Operation Centre is based in Kilkenny.