What you need to knowMatrix Recruitment are currently recruiting for a Senior Custody Client Services Consultant for our client, a leading financial services company based in Limerick.This is a 12-month contract with potential for extension or progression depending on business needs.This role offers a hybrid working model.Your new jobKey duties & responsibilities:Provide senior-level support and oversight for daily custody client servicing activities, ensuring high standards of delivery and client satisfactionAct as the key point of contact for client escalations, providing swift and effective resolution while maintaining strong relationshipsLead and participate in service reviews with clients, identifying areas for improvement and ensuring expectations are met or exceededBuild and maintain collaborative relationships with internal teams and third parties, such as trustees, advisors, and external consultantsTrack performance against service delivery targets and implement actions to drive operational excellenceEnsure all activities comply with internal policies, risk frameworks, and relevant regulationsSupport a positive and inclusive team culture, contributing to staff development and process improvement initiativesMentor and guide less experienced team members, sharing knowledge and encouraging continuous learningCollaborate on cross-functional projects to enhance client experience and operational efficiencyComplete all consultant responsibilities in line with governance and regulatory standardsWhat we are looking for:3+ years' experience in custody, client services, or fund operations within the financial services industryDemonstrated ability to manage and resolve complex client issues while maintaining strong working relationshipsTechnical knowledge of the securities industry, its products and instrumentsOrganisational skills with the ability to multitask and prioritise when neededProven ability to drive service delivery, efficiency, effectiveness, and productivityExcellent communication and interpersonal skills with the ability to influence and engage at all levelsProven track record of working in a high-performing, client-facing roleOrganised, solution-focused, and adaptable to change in a dynamic work environmentExperience coaching or mentoring others is a plusBy applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and permission. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position.We Value Your Trust.
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