Maximizing Team Efficiency as a Key Role
About the Job
This pivotal position plays a crucial part in ensuring team success by handling escalations, queries, and tasks efficiently. The role requires effective time management, prioritization, and communication skills to maximize productivity.
Detailed Responsibilities:
* Meet daily performance targets with the team
* Assist colleagues with queries and provide support
* Resolve customer, branch, and supplier complaints
* Allocate tasks among team members for optimized productivity
* Ensure timely completion of tasks by team members
* Monitor missed calls and collaborate with the team to maintain an under 5% rate
Additional duties include administration, fines processing, taking overflow calls, and supporting data management with Stop Sales placement. The successful candidate will also cover for the Team Manager when needed and be available on weekends.
Key Requirements:
* Strong teamwork and collaboration skills
* Effective verbal and written communication
* Positive attitude and professional demeanor
* Influencing others and managing time effectively
* Prioritization and organization under pressure
* Attention to detail and adherence to procedures
A global mobility provider with 75 years of experience, we offer a range of services and vehicles to businesses and private customers. Our diverse portfolio includes Europcar's premium offering and Goldcar's affordable alternative.