Job description
Night Shift Leader – Trump International Doonbeg
Job Title
Shift Leader - Nights
Department
Front of House
Reports To
Assistant Night Manager / Night Manager / Front of House Manager
Main Purpose of Job
Reporting to the Night Manager, the Night Shift Leader will assist the night team in meeting the variety of guest requests that may arise, helping to create a pleasant and memorable stay for our guests.
Liaises With
All Hotel Departments
Responsibilities
Check-in procedures for late arrivals
Transport guests to their suites and ensure comfort, including any food and beverage requirements
Porterage service
Guest transportation
Valet parking
Room service/bar service as requested by guests, members or owners
Cleaning duties of public areas
In-room dining service (preparation, execution and delivery)
Ensure bar service adheres to licensing restrictions
Ensure fire and safety procedures are carried out and recorded
Ensure safety, security and comfort of guests/owners by monitoring vulnerable areas (machinery, doors, equipment, gas fires, cookers, etc.)
Perform night audit procedures
Check-out procedures for guests
Ensure night team duties are completed timely according to hotel standards
Develop and implement procedures
Assist with roster for night team
Train new associates
Assist with negative guest feedback and rectify issues
Assume Night Manager's duties when absent
Other Duties
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.
Qualifications
Demonstrates good communication skills
Previous customer/service experience
Communication skills
Anticipation of guests needs
Discretion
Strong team player
Positive, can-do attitude
Benefits
Regularly stocked canteen for meals, snacks and beverages while on duty
Discounts in our Spa, Hotel and Golf course
Discounted staff and friends and family rates available in other group properties in the United States and the United Kingdom
Free car parking
Regular staff appreciation initiatives
Opportunities to develop and grow through assisted educational opportunities
Sick benefit scheme
Personal locker where required
Compensation
Competitive salary
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