Customer Service Manager – Tallaght (9-12 Month Maternity Cover)
Full-time | On-site | Fixed-Term Contract
Who We Are
Elis is an international leader in textile, hygiene, and facilities services, operating in
30 countries worldwide
. In Ireland, our
1,400+ colleagues
support over
10,000 businesses
, delivering services including workwear, mats, bed and bath linen, hygiene supplies, and pest control.
Our operations are guided by accredited systems, high infection control standards, and a strong commitment to
sustainability
and
customer service excellence
.
Benefits
* Competitive salary & benefits package
* Career development and training opportunities
* Supportive and collaborative team environment
* Employee Assistance Programme (EAP)
* Opportunities to drive operational improvements and influence business strategy
The Role
We are seeking a
Customer Service Manager
on a minimum
9-month maternity cover
to lead and develop the customer service team at our Tallaght plant. This role ensures
high-quality, efficient service
, proactive customer relationships, and continuous improvement in operations.
You will represent the
Voice of the Customer (VOC)
in the management team, drive operational excellence, and manage commercial terms, pricing, and contract compliance.
This role will work closely with the Key Account Manager (groups) and will be a hybrid position. Travelling is required for this role 1 to 2 days per week visiting individual customers. This territory encompasses all areas north of Galway, including the broader northern region of the country.
Key Responsibilities
* Plan and manage customer service operations to meet KPIs and cost targets
* Collect VOC and implement service improvements to enhance customer retention
* Manage customer start-ups, terminations, and issue resolution within mandate
* Implement and optimise service channels and eForce, CRM systems at plant level
* Accountable for commercial terms, pricing, and retention of portfolio accounts
* Lead, coach, and develop customer service employees (office and field-based)
* Drive continuous improvement initiatives and problem prevention strategies
* Monitor KPIs such as margin improvement, time to resolve issues, customer retention, and net promoter score
Candidate Requirements
* Strong understanding of Customer Service developments and supporting technologies
* Excellent communication, interpersonal, and leadership skills
* Experience leading and motivating teams in dynamic environments
* Analytical, problem-solving, and decision-making capabilities
* Customer-focused with a proactive approach to continuous improvement
* Previous experience in a similar role working with hospitality clients.
Apply today to join Elis as a Customer Service Manager (9-12 month maternity cover) in Tallaght and help drive exceptional service across Ireland.
For all internal candidates please ensure you have received written approval from your manager and please attach the documentation with your application.