Reports To: General Manager and/or Field Supervisor
Status: Full-time
Category: HVAC
Job Summary
Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.
Key Responsibilities
* Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
* Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
* Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
* Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
* Completes routine maintenance and equipment cleaning as needed or required
* Responsible for delivery and removal of parts and equipment needed to complete service work
* Using hand‑held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
* Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
* Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
* Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
* Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
* Represents the company professionally, honestly, and ethically in all business matters and activities
* Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
* Performs similar/other duties as needed or assigned
* Regular, reliable attendance
* Health & Safety Roles and Responsibilities
* Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
* Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
* Corrects substandard acts or conditions within area of control
* Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
* Never removes or renders ineffective any safety equipment
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com
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